Privacy Policy

INTRODUCTION AND REGULATORY REFERENCES

The following Privacy Policy describes how this site is managed regarding personal data processing of those users who navigate through it.

It is a personal data protection statement describing users who interact with the web services, accessible electronically at: www.doggyebag.it The statement is in accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter: the "Regulation") of the European Parliament and of the Council of April 27, 2016 EC (General Data Protection Regulation, published on May 4, 2016 in the Official Journal of the European Union, in force since May 24, 2016), Recommendation no. 2/2001 that the European authorities for the protection of personal data, meeting in the Working Party established by Article 29 of Directive No. 95/46/EC, adopted on May 17, 2001 for minimum requirements for the collection of personal data online, and, in particular, the manner, timing and nature of the information that the holders must provide users when they connect to web pages, This information is provided only for this website of which PLATTO SRL is the Data Controller and not for other possibly related websites present within this same site.

THE TITLE OF TREATMENT

PLATTO SRL is the data controller of the data collected through the website whose office is in: Via Giuseppe Tovini, 31/33 - 25021 Bagnolo Mella(BS). The full list of appointed Data Processors is available upon request from the data controller.

GENERAL PRINCIPLES ON THE PROCESSING OF USER'S PERSONAL INFORMATION

The user's personal information will be collected, stored, processed and transmitted in accordance with the criteria established by PLATTO SRL and applicable laws, rules and regulations regarding data processing.

The principles regarding the processing of the user's personal information are as follows:

1. The user's personal information will be processed fairly and lawfully
2. The user's personal information will be collected for specified, explicit and lawful purposes and subsequently processed according to such purposes
3. The user's personal information will be collected according to the relevance, and will be complete and proportionate to the purposes for which it is collected
4. The user's personal information collected will be accurate and, if necessary, to the best of our ability
5. Your personal information will be protected against unauthorized access and processing through commercial and organizational technical security measures and controls
6. The user's personal information collected will be retained as personal data no longer than necessary for the purposes for which the personal information was collected

TYPES OF DATA COLLECTED

The Web site may collect different types of information when you access or use the Web site: "Personal information" means information that directly identifies you or other information defined as "personally identifiable" under applicable law . This includes, but is not limited to, information such as your first and last name, billing and shipping address, payment or credit card information, business data, e-mail address, telephone number, tax and VAT number, purchase history and information, location information, and a combination of username and password used to access your purchase account on the Web Site.

No processing operations of personal data defined as SENSITIVE (personal data capable of revealing ethnic origin, religious, philosophical or other beliefs, political opinions, membership in parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, as well as personal data capable of revealing health and sex life) or judicial data are envisaged by the Data Controller.

Unless specifically requested or invited, the user is asked not to send us or disclose sensitive personal information on or through the Web Site or in any other way. In cases where we request or invite you to provide sensitive information, explicit consent needs to be obtained.

The systems used to provide the Web Site may automatically record Additional Usage Information related to your use of the Web Site. For example, systems may record information entered into the Web Site, areas of the Web Site visited, activities performed on the Web Site, IP address, or information about the computer or software used to access the Web Site.

Similar information, such as device type and identifier, may be collected if you access the Web Site from a mobile device.

This data is used for the sole purpose of obtaining anonymous and aggregate statistical information about the use of the Website and to monitor its proper functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical and possible computer crimes against the site.

PURPOSE OF PROCESSING

We collect, store and process your personal data in order to provide you with the services offered through our website, or for legal obligations.

The data collected will be used exclusively for the following purposes:

• To fulfill legal obligations arising from tax and accounting regulations and other applicable legislation;
• To enable users to carry out registration procedures to access particular sections of the Website;
• For effective management of the Site and the services it offers;
• To contact users directly (e.g., by e-mail) as a result of requests received through the Website;
• To verify that the information provided for the transaction is valid, complete, and not fraudulent;
• To provide customer support services;
• To contact the customer with any problems related to the processing of the order or subsequent inquiries regarding the order;
• To process orders and payments placed through the Web Site;
• To manage the operations necessary to provide the requested service (including after-sales fulfillment of warranty, support and similar);

PROVISION OF DATA

In addition to what is described specifically for navigation data, you are free to provide any personal data that may be requested and/or requested in the various forms  of information request, of products or of other communication.

Failure to provide them will result in the impossibility of obtaining what was requested.

METHODS OF DATA PROCESSING AND SECURITY

The use of your personal data is taken by computer or telematic means for the purposes indicated below, for as long as it is necessary for your personal data to reach the objectives for which they were collected, or where possible, at the time when the data controller must receive a request from you to delete data whose consent to processing is optional and not mandatory.

Your personal data will be stored in secure databases on our servers, or on servers located on the Italian territory of our trusted suppliers acting as data controllers, and will be mostly automatically processed.

Your personal data are, in all cases, processed according to the provisions on the confidentiality of personal data contained in the Code, the Regulations and the Measures issued by the Supervisory Authority.

The collected data is treated only by authorized personnel. All employees who access your data are appointed as Persons in charge of the processing of personal data, in accordance with current regulations.

The collected data may be updated with information acquired in the course of the established relationship.

We use commercial technical and organizational measures and controls to protect your information, misuse and unauthorized access. The data transmitted or usable via the Internet cannot be 100% secure. As a result, although we protect all Personal Information, we cannot guarantee or warrant that such Personal Information will be completely protected from misuse by hackers or other nefarious criminal activity or in the event of computer or telecommunications network hardware or software failure.

If you choose to disclose your e-mail address for cause, you expressly agree to receive electronic alerts in the event of a security breach.

When you register on the Site during your first purchase, choose an email account and password with which to access the Site and your information. In choosing a password you are instructed not to use words that can be easily linked to you. The password is more secure if it is formatted by at least 8 alphanumeric, upper and lower case, and special characters (: #, *, ^, etc.). Also, a password will be sent  to others possibly at regular intervals, not by e-mail You are solely responsible for all user acts through the use of your ID and password. If you lose control of your password, you may lose control of your personal information about yourself and binding actions may be compiled on your account. Therefore, if for any reason your password is found to be compromised, change it immediately.

In any case, only the data necessary and pertinent for processing to which they are entrusted in their capacity as External Data Processors/Processors, appointed by the Data Controller as provided for by the regulations in force, will be communicated to the aforementioned subjects.

Personal data will therefore not be subject to dissemination.

The Data Controller cooperates with law enforcement agencies and other public entities and public authorities to enforce its users' compliance with the law, the rights of other users and third parties, including their intellectual property rights. Therefore, your personal data may be disclosed, by way of example but not limited to public entities if this is necessary for purposes of defense, state security, prevention, detection or repression of crimes, in compliance with the rules governing this matter.

Such public entities shall also have the right to and obtain the personal information they have to request from you if it is necessary or appropriate for investigations or inquiries relating to the commission of fraud, computer fraud, infringement of intellectual property rights, acts of hacking or other illegal activities, which could expose either us or our users to legal, civil or criminal liability.

RIGHTS OF THE INTERESTED PARTIES AND EXERCISE OF RIGHTS

In compliance with the regulations in force, you can request at any time: Confirmation of the existence or non-existence of your personal data; 

Know the content and origin, the purposes and methods of processing; 

The logic applied in case of processing carried out with the aid of electronic instruments; 

The identification details of the owner, managers and subjects or categories of subjects to whom your personal data may be communicated.

In addition, it is your right to obtain:

The updating, rectification, integration, the right to data portability; The cancellation, transformation into anonymous form or blocking of your data processed in violation of the law; The opposition in any case, for legitimate reasons, to the processing of data relevant to the purpose of collection.

Opposition to the processing of data for commercial purposes.

Under the Regulations, you will also have the right to complain to a supervisory authority.

To exercise your rights you can contact the Data Controller: PLATTO SRL, registered office Via Giuseppe Tovini, 31/33 - 25021 Bagnolo Mella(BS) - Tel. 030 620184 - Fax 030.621960 - e-mail info@doggyebag.it If you contact us requesting access to your Personal Information or deletion from our systems and records, in compliance with this Privacy Policy and legal obligations, we will, as far as possible, comply with your request, within the timeframe provided.

We inform users that, however, due to technical constraints and because of the backup of our own systems, your Personal Information may continue to reside even after deletion for a period of time and in part of our systems.

The data controller has the right to refuse access or deletion of Personal Information if disclosure is authorized by regulation.

For the protection of unlawful access requests, we reserve the right to request sufficient information to be able to verify the identity of the requesting party before allowing access or making corrections.

REGISTERED AREA

If you are registered, should your personal information change, please change it online in the personal area.

Creating an account is not mandatory, and once created, you can cancel it at any time.

In order to create an account, you must provide identifying and contact information; the information marked as mandatory is essential to complete the registration and, without it, it will be impossible to complete the request.

If you are registered, should your personal information change, please change it online in the personal area.

ONLINE PURCHASING

Online purchasing is possible as a guest or as a registered user.

Buying online is possible if you provide your addresses, telephone contacts, electronic contacts, identification and financial payment information. If you do not provide all the necessary data, the purchase process will fail. During the purchase process, the mandatory and optional data will be clearly indicated, and you can choose not to provide the optional data and still continue to use the website and make purchases on it.

Should the data provided change, we ask you to change it in the private area, if you are registered.

ADDITIONAL PROVISIONS

Use of the website by minors

The website is not intended for individuals under the age of 18 and therefore is not directed to children under the age of 13. We do not intentionally collect or solicit personal information about children under 13 years of age

Transfer of data 

Your personal information will be stored in the database on our servers, or on the servers of our trusted vendors acting as data controllers, on Italian territory, or within countries in the European Economic Area or Switzerland where there are approved Contractual clauses for the transfer of secure data Collected information may reside on servers in the United States or other countries.

UPDATE OF THIS PRIVACY POLICY

This Privacy Policy was updated on 01/10/2018.

The data controller reserves the right to make changes to the Site and this Privacy Policy at any time. Users should always refer, as the current version, to the text published online. Changes will become effective when they are posted on the Site. Your continued use of the Site following a change will be deemed to constitute your acceptance of those changes. All users may check the latest updated version of the Privacy Policy at any time by logging on to the Site.