Right of withdrawal of the consumer

Right of withdrawal of the consumer

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract concluded, without any penalty and without specifying the reason, within the period of 10 working days from the day of their receipt. Although not required by law, in order to improve the service, it would be nice to brief explanation of the reason for the withdrawal. The right of withdrawal is exercised by sending to the address of the supplier within the deadline, a written communication by registered letter with acknowledgement of receipt; by way of derogation from the provisions of Legislative Decree 206/2005, the communication may also be sent within the same period by telegram, fax, or e-mail (available directly on the website).

If the goods have been delivered, the consumer shall be obliged, at his own expense, to return them or make them available to the supplier or to the person designated by him, within 10 working days from the date of receipt of the goods, prior written indication of the method of return chosen; in the absence of the above, the return will be deemed to be made through the postal service. Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging and any manuals, without any lack.If the consumer exercises the right of withdrawal in accordance with the above, the supplier shall reimburse him for the sums already paid not later than 30 days from the date on which he became aware of the exercise of the right of withdrawal by the consumer.

If the price has been paid by credit card, the supplier will credit the same amount, through the issuing institution, to the consumer card.

Termination of the contract and express termination clause The supplier has the right to terminate the contract by notifying the consumer. In this case, the consumer will only be entitled to a refund of any amount already paid. The obligations assumed by the consumer, as well as the guarantee of successful payment that the latter makes by the means referred to in art. 6, have an essential character, so that by express agreement, the non-fulfilment by the consumer of only one of those obligations will result in the termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for judicial judgment, without prejudice to the right of the supplier to sue for further damages Any dispute relating to the application, execution, interpretation and violation of this contract is subject to Italian jurisdiction. For any dispute between the parties regarding this contract will be competent according to Legislative Decree 206/2005 the court of jurisdiction relating to the domicile or residence of the customer, if located in the Italian territory.